Troubleshooting

I get a 403 forbidden error when trying to access SafeConsole
Applies only to SafeConsole OnPrem The 403 error indicates that your computer’s IP is blocked in the Trusted Zone IP address filter. ...
Thu, 22 Oct, 2015 at 11:05 AM
I get prompted for a password repeatedly when trying to log in to SafeConsole
Applies only to SafeConsole OnPrem The problem manifests itself in SafeConsole 4.2 or earlier as a user name and password prompt that pops up again ...
Thu, 22 Oct, 2015 at 11:08 AM
SafeConsole keeps on disabling my devices (4.2.0-4.6.6)
A bug in SafeConsole (4.2.0-4.6.6) caused devices to become disabled under certain circumstances. The bug presented itself only if SafeConsole was c...
Tue, 27 Oct, 2015 at 1:55 PM
Cannot reset the password of a users device using Remote Password Reset
Applies only to SafeConsole OnPrem. To reset the password when the message 'failed to reset the password' appears and the correct code h...
Tue, 27 Oct, 2015 at 2:06 PM
SafeConsole web administration times out - large audit database, SQLException Unique constraint violation
Applies only to SafeConsole OnPrem. Problem If I try to open the console via a web browser the page times out. I have tried from the server ...
Tue, 27 Oct, 2015 at 2:11 PM
I cannot install the license file in SafeConsole
Applies only to SafeConsole OnPrem. If you are unable to see or use the 'Install License' button in the license view, it is possible to ...
Tue, 27 Oct, 2015 at 2:54 PM
SafeConsole catalina log analysis
The document goes through some of the errors that can be seen when analysing the catalina.log from SafeConsole, available in the logs folder of the install ...
Tue, 27 Oct, 2015 at 3:05 PM
SafeConsole HTTP error codes
HTTP Status 403 - Access to the specified resource () has been forbidden. Possible reasons: The machine trying to access SafeConsole is...
Tue, 27 Oct, 2015 at 3:20 PM
Why is the SafeConsole Configurator producing a warning about the DNS records and/or a domain controller?
Applies only to SafeConsole OnPrem This problem indicates that the address mentioned in the warning message does not resolve to a valid domain contr...
Tue, 27 Oct, 2015 at 3:27 PM

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